Log In

Thank you for visiting QM Portal. In order to use the site, you must have an active account.

To submit a request for technical assistance, go to https://servicenow.azahcccs.gov/gsp .

You will be required to have an active AHCCCS Solutions Center account. For information on registering a AHCCCS Solutions Center account, scroll down to the User Guides section.

You can also contact our Customer Support Center at (602) 417-4451.

NOTE TO PROVIDERS: Use the following AHCCCS emails as follows:

servicedesk@azahcccs.gov – Use when submitting QM Portal questions, such as QM Portal access.
DO NOT SUBMIT ANY REPORTABLE INCIDENTS TO THIS EMAIL. This is not a confidential and secure email address. Please see the email address below.
cqm@azahcccs.gov – Use when there are temporary QM Portal access issues and submission of reportable incidents is needed.
This email address is confidential and secure. Incidents will be routed to the AHCCCS Quality Management Department for review and handling.
Once providers regain access to the QM Portal, please resume submission of reportable incidents through the IAD Reporting process.

External User Log In

User Name

Password

Forgot your Password?

Create new account?

Passwords are case-sensitive. After 3 failed attempts, within 15 minutes, your account will be locked out, and you will either need to contact your Master Account holder to unlock your account or use the Password Recovery feature.

AHCCCS User Log In

If you are an AHCCCS employee
AND you are currently logged onto the AHCCCS network
AND you are accessing this application from a browser on your workstation
Then click the button below to use this application with your network login credentials

WARNING: You are accessing a U.S. government information system, which is provided for authorized use only. Unauthorized access or use of this system is prohibited and constitutes a violation of Arizona law (A.R.S. § 13-2316) and other applicable laws. By using this system, you acknowledge and consent that you have no reasonable expectation of privacy and that all activities and communications on this system may be monitored, recorded, and audited. The government may intercept and seize any data on this system and disclose it for any lawful purpose, including to authorized officials and law enforcement. Use of this system indicates your consent to these terms. Do not use the system if you do not agree.

Your web browser must have JavaScript enabled in order to use the QM portal.

Warning: The information provided through the QM Portal Web Application is confidential under state and federal law. Use and disclosure of this information is limited to purposes directly related to the administration of Arizona Health Care Cost Containment System. The use and disclosure of this information is also subject to the privacy and security requirements of the Administrative Simplification provisions of the federal Health Insurance Portability and Accountability Act (HIPAA).

AGREEMENT

Please read the Terms of Use carefully before registering or continuing to use the QM Portal website. Your consent to these Terms of Use signifies your agreement with AHCCCS to abide by all the rules and conditions set forth in this contract. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THE QM PORTAL SERVICES. By registering with or accessing the online service, you are acknowledging and accepting these Terms of Use.

AHCCCS may, at any time, amend these Terms of Use with or without notice. Any change to the agreement will become effective immediately, and any notice of change will be posted on the website's login page. Your continued use of the service after any such change constitutes your acceptance of the amended agreement. If you do not agree to any portion of these terms at any time, you must cease your access and use of the service.

USE OF SERVICE

The Master Account Holder is responsible for ensuring the confidentiality of any information obtained from this web application by persons using the Master Account Holder username or any individual usernames approved by the Master Account Holder.

The Master Account Holder is responsible for informing itself and its employees and agents of the requirements of all applicable privacy laws and ensuring:

Compliance with the Terms of Use for the QM Portal Web Application.
Individual accounts are limited to employees who need the information to perform their employment-related duties.
Individual accounts are only granted access to sub-systems that are directly related to their specific employment-related duties.
Inactive individual accounts are deactivated.
Master and individual usernames and passwords are not shared or disclosed.

All account holders agree to the following terms and conditions in regards to their QM Portal usernames and passwords:

I will never use another person's username and password.
I will never ask another person to reveal his/her personal username and password.
I will never reveal my username and password to anyone at any time.
I understand that no one else, regardless of who they are, may use my username and password and that I am responsible and liable for all activities conducted in connection with my account.
I am solely responsible for protecting the confidentiality of my username and password, and for protecting the confidentiality of all information obtained from the website under my username and password.
I will notify AHCCCS of any unauthorized use of my account, including any security or data breach.
I am responsible for providing accurate information when creating/registering an account.
I am responsible for maintaining accurate and up-to-date information on my account, including: name, phone number and email address.
I will not create an account using someone else's name or personal information.
I will not impersonate any person or entity or falsely state or otherwise represent my affiliation with a person or entity.
I will not distribute any information obtained from the website without written consent from AHCCCS.
I will not use the website for illegal or fraudulent activity.
I will periodically review the Terms of Use to ensure I am in compliance with the AHCCCS agreement.

SUSPENSION OR TERMINATION

AHCCCS reserves the right to terminate or suspend access to the QM Portal Web Application for failure to comply with the terms and conditions of the agreement. AHCCCS also reserves the right to audit account information as needed to ensure compliance, and to review and monitor your use of the service at any time, with or without notice, to ensure compliance with these terms.

ACCOUNT REMOVAL

AHCCCS reserves the right to remove accounts for failure to comply with the terms and conditions of the agreement. Your acceptance of the terms indicate you represent and warrant that all registration and account information is truthful and accurate. Furthermore, you understand that your account is to be created using your legal name and not the business name, location, provider's name, or any other type of generic name. Accounts that cannot be identified as belonging to an individual will be removed from the system with or without notice.

VIOLATIONS

Violation of the terms and conditions of the agreement and/or violations of the state and federal confidentiality and privacy requirements may result in termination of your authorization to access the QM Portal Web Application. Violations may also result in the termination of the AHCCCS Provider Agreement, revocation of AHCCCS Provider Registration, and/or the termination of or imposition of sanctions under any other contract or agreement with the AHCCCS Administration.

You must agree to the terms in order to continue

NOTE TO PROVIDERS: Use the following AHCCCS emails as follows:

Enter Activation Code

An activation code must be entered before this user will be allowed to login. The activation code is received in the mail.

National Provider ID (NPI)

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Enter Activation Code

Enter Account Email

Change Password

Terms Of Use - Agreement

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Please enter your valid NPI.